Client Story

Booking hotels on-line in advance is really convenient, simple and fast. But how can you know that your hotel room will be good enough for you or that you would not ask for a refund? Everything becomes difficult when a trouble appears, because such an internet resource like Expedia.com has its own rules. And what after all are the answers to such questions: how safe and reliable this way of booking is? How high is the possibility of an absence of the reserved room or sudden upgrading of the prices? Do they make a refund if something happens?

Justified hopes. A lot of people find Expedia.com a very useful site and deal with this system year after year. Eyewitnesses say that the room you have reserved would never be worse than it has to be, it even could be much better. For instance, my friends have booked two double rooms for two couples. And the hotel manager placed at their disposal one regular double room and the other one which was two times as big as the first and had a Jacuzzi inside. The friends had to draw straws to decide which room to choose. And what is interesting: the price was absolutely the same! And they were not asked for any extra charges.

Spoiled impressions. Other people happened to have such a bad experience that they promised to give up using Expedia.com for ever and try to tell as many people as they can to beware of this company. They say that the room you have booked would be the worst. Besides, the company takes off your credit the whole amount of money at once, for all the days. And if the service was so horrible and the staff was so very rude that you could not stay at that hotel any longer and left earlier – nobody will give your money back! There is no way to check out earlier. Keep that in mind.